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"Now, to the mystery of environmental change management.
Why arenít more people using it?"

This paper discusses the importance of infrastructure management and the benefits that can result from implementing it.

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"Outsourcer and customer jointly managing service delivery.
Pipe dream or reality?"

This paper discusses outsourcing service delivery;  the need for focus on workflow; and management of the underlying critical components of problem, change and inventory to provide both the outsourcer and the customer with the fundamentals necessary to manage in todayís complex environment.

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